jet7a's Privacy Policy

In Introduction

jet7a is a trusted online casino and sports betting platform in Bangladesh. We take our users' privacy seriously and are always committed to protecting their personal information.

This privacy policy explains what information we collect about you when you use the jet7a platform, why we collect it, how we use it, and what steps we take to keep your information secure. By using our website or services, you are considered to have agreed to the terms of this policy.

1 What Information We Collect

During the registration and service process on the jet7a platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport number (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, Upay account details
• Bank account details (for bank transfers)
• Transaction history and amounts

1.3 Technical Information

• IP address and device type
• Browser type and version
• Cookie and session data
• Logs of your activity on the platform
• Login and logout times

1.4 Gaming Activity Information

• Betting history and statistics
• Preferred game categories
• Bonus and promotion usage details
• Responsible gaming information (limit settings, breaks, etc.)

2 Purpose of Data Collection

jet7a collects your information for the following legitimate purposes:

2.1 Account Management

We need your personal information to complete your registration, ensure account security, and maintain continuity of service.

2.2 Identity Verification

We verify user identity for the purpose of preventing money laundering and fraud. This is a legal process that is mandatory for all financial service providers.

2.3 Financial Transaction Processing

Financial information is used to complete deposit and withdrawal processes, ensure transaction accuracy, and maintain financial security.

2.4 Customer Support

Our 24/7 live chat and email support team may view your account information to help resolve your issues.

2.5 Responsible Gaming

Information is used to monitor gaming behaviour, identify potentially problematic patterns, and provide assistance where needed.

2.6 Service Improvement

Aggregated and anonymised statistics are used to improve the user experience, test platform functionality, and add new features.

3 Data Storage and Security

We use industry-standard technology and practices to ensure the security of your personal information:

3.1 Encryption Technology

All data on the jet7a platform is protected with SSL (Secure Socket Layer) encryption technology. All communication between your browser and our servers is encrypted, so third parties cannot intercept your data.

3.2 Secure Servers

Your information is stored in secure data centres where unauthorised access is strictly controlled. Only authorised staff can access the required information.

3.3 Regular Security Audits

The security of our systems is regularly tested. Quickly identifying and resolving any potential vulnerabilities is our priority.

3.4 Data Retention Period

Your information is retained for as long as required by legal obligations and business purposes. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements.

4 Sharing Information with Third Parties

jet7a does not sell your personal information or provide it to third parties for commercial purposes. However, limited information may be shared in the following cases:

4.1 Payment Processors

Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These institutions follow their own privacy policies.

4.2 Technology Partners

Gaming software providers (including Pragmatic Play, Evolution Gaming, Spribe, and others) may use the minimum information necessary to run their software.

4.3 Legal Obligations

Information may be provided as required by valid requests from law enforcement agencies, court orders, or as part of a legal process.

5 Cookie Policy

The jet7a website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, session management, and security features will not work.

5.2 Functional Cookies

These cookies are used to remember your preferences, such as language selection and personalised settings.

5.3 Analytics Cookies

Anonymous statistics are collected to understand how users interact with our platform. This information helps improve the quality of our service.

You can control cookies through your browser settings, but disabling essential cookies may prevent the website from working correctly.

6 Your Rights

As a user of the jet7a platform, you have the following rights over your own information:

6.1 Right to Access

You can request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.

6.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your account.

6.3 Right to Request Deletion

In certain circumstances you may request that your information be deleted. However, it may not be possible to delete information that is retained to meet legal obligations.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly for marketing purposes.

7 Protection of Minors' Information

jet7a is a platform for users aged 21 and above only. We do not knowingly collect any information from minors.

Through an age verification process at registration, we try to ensure that users are 21 years of age or older. If we become aware that information from a minor has been collected, we will immediately close that account and delete the related information.

If a parent or guardian believes their child is using this platform, please contact our support team.

8 International Data Transfers

Our servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh.

Regardless of where data is processed, jet7a ensures that equivalent protection measures are in place and that the standards of this privacy policy are maintained.

9 Response to Security Breaches

In the event of a data security breach, jet7a will take the following steps:

• Immediate action will be taken to identify and contain the breach.
• Affected users will be notified within a reasonable timeframe.
• The cause of the breach will be investigated and necessary measures will be taken to prevent such incidents in the future.
• The relevant authorities will be notified in accordance with applicable law.

If you notice any suspicious activity or security issue, please inform our support team immediately.

10 Marketing Communications

With your consent, we may inform you about new bonuses, promotions, and platform updates.

You can opt out of marketing communications at any time. To do so, go to your account settings and change your notification preferences, or contact our support team.

Even if you opt out of marketing communications, important account-related notifications (such as transaction confirmations and security alerts) will continue to be sent.

11 Policy Changes

jet7a reserves the right to change or update this privacy policy at any time. For significant changes to the policy, we will:

• Publish a clear notice on the platform.
• Update the "Last Updated" date at the top of the page.
• Where applicable, registered users may be notified by email.

Continuing to use the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12 Applicable Law and Jurisdiction

This privacy policy is governed by applicable law. Any dispute relating to this policy will be resolved amicably.

If you have any concerns about data protection or privacy, please contact our support team directly. We always take your concerns seriously and are committed to resolving them.